Website Hosting Account FAQs from IredellInternet.com

Hosting Plan Features:

• No setup fee

• Pay Month to month

• Advanced Control Panel

• Free Software Manager

• FrontPage Extensions

• Web Stats

• Log Viewer

• File Manager

• Backup Manager

• Password protect folders and files

• Cron Manager

• MySQL Manager

• Custom Error Pages

• Pop E-mail accounts

• Webmail program

• Tomcat

• PostgreSQL

• Hosted on rack mounted servers

• Professionally managed

• On an internet hub with no hops to the internet

• On an OC192 network that is 6446 x faster than a T-1

• Guaranteed 99.9% uptime

• 24 hour trouble ticket system

• Linux OS

Answers to our most frequently asked questions:

Everybody has questions, it wouldn't be normal if you didn't. We have compiled a list of the most asked questions submitted to us. If there is a question you have and we do not have the answer to it, contact us and we will provide you with a prompt answer and post it here for anyone else with the same question.

How much does it cost to setup my website?

Nothing, we do not charge a setup fee.

Do I have to keep my website with your service for a minimum period of time?

No, there is no contract period. Give us a try for a month and if you are not satisfied, you are not obligated to renew. Some Web Hosting companies require you to stay with them for at least 12 months or more to get such a low monthly fee. We do not.

How long is this monthly fee good for?

We guarantee the monthly fee for as long as you host with us. Other hosting companies only offer a low hosting price for the first 3 or 6 months, then increase the price to their regular fee.

Can I transfer my current domain(s)?

Yes, simply by changing your current name servers associated with your domain to ours. If you are not familiar with doing this, we will help you out. There is no cost involved with changing name servers. The transfer usually takes approximately 24 to 72 hours after the name server change request has been made.

How long does it take to setup my website?

Sites are setup within 24 hours after payment has been made.

What kind of sites do you host?

We host just about any personal or business site. The following sites are excluded: adult content, hate, warez, illegal content, software trading, download libraries, spam, or spam related products are expressively forbidden and sites containing banned materials are subject to immediate termination without refund. Please see our Terms of Service for more info.

I placed my order three days ago, and the WHOIS lookup shows that my domain is active on your servers, but I can't get my site to load on any browser. Why is that?

Even when the WHOIS database displays your domain as active on our servers, sometimes the internet doesn't display the site to all browsers in all parts of the world immediately. For example: Your domain may be viewable in California today while not showing up in Maryland, but that usually gets resolved within 24 hours. It takes 3-5 days for the domain to become active and resolved back to our servers. This is true for all hosting companies.

I want my domain available to publish to the same day. Is this possible?

Yes, we offer same-day domain service in the form of a Unique IP. This numerical address will be up the same day of your order and publishable via FTP. In 3-5 days, the name you have chosen will resolve within the WHOIS and World Wide Web, allowing visitors to type that name to get to your site.

What happens to the numerical address once my chosen domain name becomes active?

If the numerical address is typed in a browser after your domain name resolves, they will STILL get your site. The numerical address and yourdomain.com are one in the same.

Do you still charge the extra $4.00 per month for the Unique IP even after the numerical address resolves to my chosen domain name?

Yes we do, since you still enjoy the benefits of the Unique IP. The difference between a Unique IP and a regular domain is that a regular, run-of-the-mill domain name needs to be added to the WHOIS directory and resolved back to our servers, while a Unique IP is available in the form of a numerical address the same day you order it from us. Within a few days that numerical address becomes www.yourdomain.com.

What is the path to your perl server?

#!/usr/bin/perl

Where can I access my web based mail server without going through control panel?

In the address bar of your browser, enter www.yourdomain.com:2095. At the prompt, enter your full E-mail address and your selected password. This is where you must first setup your E-mail via the control panel and set preferences before it is activated. Then, at the bottom of the resulting page, click "Read Web Mail".

Will your e-mail service work with MS Outlook, Eudora, or other client based e-mail programs?

Yes, no problem.

How does the e-mail setup to work with MS Outlook?

Simply use mail.yoursite.com as POP and SMTP. If you have problems using mail.yoursite.com as your SMTP (outgoing mail) server, use the SMTP server your dial up or internet service provider offers.

How many e-mail addresses do I get?

All accounts get unlimited addresses that you control in your CPANEL. However, you must request additional addresses if you need more to be added to your account. We do this to keep server loads down.

You have just setup my new account, why can't I access my new control panel?

Your domain name is either new or being transferred to our nameservers. This process takes 3-5 days to resolve back to our servers. As soon as your site is up and running (resolved), you will receive an E-mail from us.

I have my client based e-mail configured properly, why can't I access?

You must setup your web based e-mail first.

I have uploaded my new index.html page. Why doesn't it show?

Our servers are setup with an .HTM index page. Just change your index.html file extension to index.htm.

Why won't my Front Page forms work?

Install your front page extensions from your CPANEL.

How do I transfer my domain name?

To transfer hosts, ask your registrar to change the nameservers to ours:

Primary DNS: ns1.iredellinternet.com

Primary IP: 216.29.115.129

Secondary DNS: ns2.iredellinternet.com

Secondary IP: 216.29.115.130

How long does it take to setup my account?

Please allow 24 hours, although it has been done at times as fast as 1 hour. If you did not order an account with a unique IP, your site will not be active for at least 3 - 5 days, until the name resolves. We will notify you when your site is ready.

Do you offer PHP support? MySQL databases?

YES

Where can I get my site stats?

You will find extensive stats in the "Webalizer" link in your control panel.

Can I have Sub-Domains set up under my domain?

Yes, every account includes sub-domains.

Do sub-domains get FTP access?

Yes, FTP only if you have a unique IP address.- they do not get a control panel. You do not have to have a unique IP address to have FTP to access all sub-domains, but you do need a unique IP address if you want virtual FTPs for each sub-domain.

Can sub-domains have e-mail addresses?

Yes, the top level domain must setup them up in their control panel.

What will my sub-domain name look like?

yourchoice.yourdomain.com (be sure to not enter www)

How much does a unique IP cost?

$3.00 per month